New Patient Tour

Start Your New Patient Experience Off Right When your new patient arrives, they will usually be the only patient scheduled at the time that your business assistant doesn’t recognize. The savvy business assistant can be ready to…

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Clinical Efficiency: Consent Forms – Quick & Easy

Over the last decade, written patient consent forms have become the standard of care in dentistry, and our state dental boards now expect us to use written consents.  Proper use of consent forms also help manage patient…

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Improving Communication: Pass the Baton – Using Overhear Psychology & Handoffs

In a dental office, communication is key.  Today I want to share a technique that improves communication between the office team, all while motivating the patient simultaneously. Several years ago, psychologists working in a hospital setting were…

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Dental SOP Manual Tips: Implement Planned Time Outs

time out, strategy used in your dental SOP manual

Time Out !! When you hear the phrase “time out,” the first thing you probably think about is a sports event, or if you’re a parent, you might think of discipline for your child. Generally not something…

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Achieving Consistent Dental Office Customer Service

dental office customer service

Tell me if this sounds familiar? You took your entire team to a continuing education course on improving customer service. It might have been presented by someone from the Ritz Carlton hotel chain or the Disney Institute….

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Finally a Way to Easily Use Dental Office Scripts

Many years ago, when a doctor or dentist made a recommendation, the patient almost always accepted their expertise and proceeded with the procedure. A lot has changed since then. With the advent of the internet, patients may…

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Designing Better Medical & Dental History Forms

dental history forms

The way you design your medical and dental history forms definitely affects efficiency. This article focuses on helping you save time and gather the best information to diagnose and motivate your patients. First, let’s briefly discuss the…

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Developing and Adapting Systems for Your Dental Office

dental office systems

Looking for ways to systematize your dental office? In the book “The Checklist Manifesto” by Atul Gawande, MD, Dr. Gawande talks about the advantages of using discipline in our work day. Let’s face it, we’re human and…

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