Before StreamDent®, teaching your team scripts involved investing large blocks of training time to get your employees familiar enough where they would even start to try using scripts with patients. By having scripts available as “cheat sheets” on a monitor behind the patient or on a tablet computer, it’s finally feasible to look away briefly for a few key words in the script you want your team to use, so they’ll feel comfortable trying this productive approach and expanding as they feel more comfortable. Of course, you don’t ever want your employee reading straight from a script. None of us want to hear “do you want fries with that” repeatedly. Providing scripts is the start to helping your team develop better verbal skills.
Check out our blog on using scripts here.